BS ISO IEC 19796-3 pdf download – Information technology – Learning, education and training – Quality management, assurances and metrics

BS ISO IEC 19796-3 pdf download – Information technology – Learning, education and training – Quality management, assurances and metrics
1 Scope
This part of IlSO/EC 19796 extends the “reference framework for the description of quality approaches”(RFDQ) defined in ISO/IEC 19796-1 by providing a harmonized description of the methods and metricsrequired to implement quality management and quality assurance systems for stakeholders designing.developing, or utilizing information technology systems used for learning, education, and training.
Activities such as quality planning,quality control,and quality improvement are important for qualitymanagement implementations. While these three activities are focused on products,processes and theirdevelopment,quality assurance is focused more on confirmation and indication for internal and externalstakeholders. It should be noted that the reference methods and metrics for this part of IlSOIEC 19796 includeissues related to the implementation of quality management and assurance systems for informationtechnologies that are used for learning, education, and training.This part of lSOIEC 19796 is to be used tohelp identify methods and metrics to implement a quality assurance and management system of an lT systemused for learning, education, and training.For example, it may be used for quality management systems thathelp to verify items such as lT system effectiveness,compliance with quality objectives including purposes,customer satisfaction, training in the use of the lT system, complaints handling, and auditing.
NOTE While not included in the normative references of this part of lSO/EC 19796 it may be helpful for ITLET(Information Technology for Learning,Education, and Training) stakeholders interested in quality issues to refer to therelated standards listed in the bibliography for further information regarding quality management and quality assurance.
During the implementation of quality management and quality assurance systems, using specific methods andmetrics are indispensable for the exchange，purchase，management,and archiving of learning courses,systems, andor services. Involving all stakeholders (e.g., developers, administrators, government, providers,teachers,and learners) within a framework that is open and inclusive will help to ensure that informationtechnologies for learning,education，and training are both effective for and appropriate to learning andteaching needs.
This part of lSO/IEC 19796 has the following components，which are developed in order to indicate andcommunicate quality approaches.
The reference model for methods — provides an interoperable formalized description of methods thatcan be easily implemented and adopted into a quality management system to realize and facilitatequality management.
. The reference model for metrics — provides an interoperable formalized description of metrics that can be easily implemented and adopted into a quality management system to measure quality in acomparable way.
. A collection of methods that can be used to manage and assure quality in different contexts. lt supports stakeholders to implement concrete actions to achieve (a set of) quality objectives.
. A collection of metrics and indicators that can be used to measure quality in processes,products,
components，and services. lt supports stakeholders to implement measures'(e.g. indicators) forspecific quality objectives.
. Annex A(informative) contains examples of how this part of lSOIEC 19796 can be used and provides
a suggested format to describe a quality method.
. Annex B (informative) contains examples of how this part of ISOIEC 19796 can be used and provides
a suggested format to describe a quality metric.
Conformance
The objective of this part of lSO/EC 19796 is to extend the RFDQ (defined by ISO/IEC 19796-1) leading to acomplete quality system that supports stakeholders to implement quality management and quality assurancesystems.
For each quality management and assurance process a set of potential methods and metrics that can be usedat the development of individual quality approaches needs to be specified.The harmonized description ofthese methods and metrics is needed to provide clear understanding, mutual communication and agreement.The collections of methods and metrics such as quality approaches should be extensible.
A method or metric is conformant if it uses the corresponding reference model (i.e. Clause 7 for methods andClause 8 for metrics) or an instantiation in description format (as noted in Table 1 for methods and Table 2 formetrics). A conforming description may contain descriptions of processes or approaches in addition to what isincluded in this part of lSo/lEc 19796. In other words,it is intended to be extensible and may containadditional data elements. If it exists in the reference methods or metrics collection then a reference should beprovided to facilitate verification that it is conformant.
3Normative references
The following referenced documents are indispensable for the application of this document.For datedreferences,only the edition cited applies. For undated references,the latest edition of the referenceddocument (including any amendments) applies.
ISO/IEC TR 9126-2:2003, Software engineering— Product quality—Part 2: External metrics
ISO/IEC 19796-1:2005,Information technology —Learning, education and training —Quality management,assurance and metrics -Part 1 : General approach
4Terms and definitions
For the purposes of this document, the terms and definition given in lSO/IEC 19796-1:2005 and the followingterms and definitions apply.
4.1
attribute
characteristic of an object or entity
[ISO/lEC 11179-3:2003,3.1.3]